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Notice: Did you know you can take Article 9 online (self-paced)? Learn More
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Communication Skills (1 CEU- 1 Hour Course)

Online Zoom Courses Available

* Due to COVID-19 policies, if you are unable to join us in person, please follow the link below to see all available online classes.

View Available Online Classes

Communication is a process of creating shared understanding. This course describes the importance of positive communication and teaches effective methods for creating clear, respectful communication. Topics include: components of effective communication, communication styles, and communicating with individuals with disabilities.

Course Schedule

  • Angela

    The Article 9 training was excellent. The instructor answered all questions, was informative, and made it fun as well. There was a wealth of information that was covered in the three hour course. Location was good and easy to find.

  • Paul Edwards

    I have done all my trainings with APT. The classes are fun and I learn so much. So much better than other companies I've used in the past.

  • Robin W.

    This was my first class but the instructor was fun and very knowledgeable on the subject. I feel so much more informed how to do my job.

  • Ron

    Better application and specific information than I have ever had. The instructor was amazing- and kept people engaged. Best CPR and First Aid class I have ever taken. Thank you, Jason. You are a great instructor!

  • Sue

    The content and presentation was useful, practical, and up-to-date. SUPERIOR training! I learned so much. Congrats on a job well done.

  • Jean

    I attended Article 9 training in Show Low. The trainer was Michelle Hale. She was absolutely awesome! That was THE BEST Arion/DDD/DES training I've had in many years! She clearly explained and answered all my questions. Since I provide care for my grandson, I felt that many of the rules did not really apply but the way Michelle explained them, I have changed my mind...not only how they may pertain to my grandson but in helping to understanding other DDD members and providers as well. Thank you so much!

  • Susan

    I was extremely satisfied with the trainer, Annette, and the class as an overall. Very informative.

  • Fabiola

    The class was great our instructor was wonderful she explained in a way that we all understand and give us great examples. I had a great experience

  • Mary

    Amanda did an amazing job at making this training appropriate to providers we support. I have taken many trainings and I am very impressed.

  • Scott

    My training was interactive, informative, and interesting due to the trainer’s approach.

  • Kevin

    Recently, my wife and I took Prevention and Support. The instructor was amazing and we really learned a lot. We love taking classes through APT and we are looking forward to taking more!

  • Amy

    I have taken many CPR classes and Duane is the best CPR instructor I have even had. He made the class interesting with his presentation & stories. He kept me focused on the material & made me feel confident about using life saving skills to help someone. Thank you Duane and APT for such great classes!

  • Erica

    I took an article 9 course on Sunday 9/30 at the central phoenix location. The class and instructor were both great! I have enjoyed getting all my certifications with APT. After moving here from Ohio and having to obtain new and different certifications and also renew older ones, APT made it all such an easy process and really took the stress out of it for me. I will absolutely be a returning customer with any certifications I need in the future! Thanks APT!

  • Angela

    The Article 9 training was excellent. The instructor answered all questions, was informative, and made it fun as well. There was a wealth of information that was covered in the three hour course. Location was good and easy to find.

Our Locations

Central Phoenix Training Center

1500 E. Thomas Road Suite 105 Phoenix, AZ 85014 We have 162 courses at this location!
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Central Phoenix Training Center

Chandler Training Center

3200 N. Dobson Rd, Suite F7, Chandler, AZ 85224 We have 146 courses at this location!
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Chandler Training Center

Cottonwood Training Center

115 S Candy Lane, Ste C3, Cottonwood, AZ 86326 We have 77 courses at this location!
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Cottonwood Training Center

Show Low Training Center

151 N. White Mountain Road Suite H Show Low, AZ 85901 We have 76 courses at this location!
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Show Low Training Center

Tucson Training Center

945 N Wilmot Rd, Tucson, AZ 85711 We have 85 courses at this location!
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Tucson Training Center

Deer Valley Training Center

21423 N 11th Ave, Phoenix, AZ 85027

Parking is on the south side of the building, please enter off 11th ave.

We have 122 courses at this location!
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Deer Valley Training Center

Prescott Training Center

Yavapai Exceptional Industries (YEI) 440 N. Washington Ave. Prescott, AZ 86301 We have 36 courses at this location!
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Prescott Training Center

Goodyear Training Center

3690 South Estrella Parkway, Suite #107, Goodyear, AZ 85338 We have 17 courses at this location!
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Goodyear Training Center

480-322-1149
480-322-1149