About this course

The need to communicate with our fellow human beings is necessary.  But good communication can be tricky. Communicating well involves understanding the fundamental skills of effective communication and some practice.  Effective communication in healthcare and human services settings increases client satisfaction, client safety, team satisfaction and lowers malpractice risk. In this course, Danny Silk, MSW will teach you how to be an effective communicator and encourage you to think of communication as more than an attempt to be right or in control. When we seek to understand, we change the dynamic from fear and anxiety to connection and unity.