Zoom Courses

We will meet on zoom 8 times, for 2 hour sessions.

This new industry-specific training program is a collection of easy-to-digest pieces of information on all the things you need to know to find success in your role as a HCBS Supervisor or Manager.  AHCCCS and the Division of Developmental Disabilities policies and procedures will be explored, along with advocacy, management, and leadership strategies. Who are these programs for? This program is geared for agency owners, new and seasoned supervisors or managers, administrative assistants, and customer service staff.This is a 12-week series.Cost: $1500 for the entire course including mentorship for 12 calendar months.  Topics Covered: Overview of AHCCCS, ALTCS, DES, DDDCultural Competency Being an AdvocateHow a member qualifies for DDD servicesRights of a memberResponsibilities of members and qualified vendorsRequired DocumentationRequired TrainingsRequired Background ChecksParents as providersPerson-centered planning documents, planning meetings, and orientationsHabilitation and Respite ServicesAttendant Care and Homemaker ServicesDocumentation, policies, guidelines, and limitsElectronic Visit VerificationDDD Systems (FOCUS, authorizations, denials, gaps in services, Wellsky)Incident Reporting, HIPAA Reporting, and Medication ManagementLeadership vs. Management, Time Management, and Support Coordinator Relationships Managing the Team Professional Relationships and Self-CareBenefits:Detailed understanding of DDD policies, procedures, and guidelines for all Home and Community-Based ServicesIncreased ability to be an advocate for membersUnderstanding of how to use DDD systems such as FOCUSBasic leadership and management techniques Participant Guide WorkbookChecklists, worksheets, and templates

Arizona Administrative Code r6-6-901, commonly known as Article 9, is an Arizona law. This law relates to how the Divisions of Developmental Disabilities will proactively and positively support people's positive and adaptive behavior. This course includes a clear definition of techniques that are prohibited from use at any time, techniques that require a division approved behavior plan and/or techniques that require no prior approval. Course taught by a certified Article 9 Instructor. Duration - Approximately 3 Hours  This certificate is valid for 3 years. Course Content for Article 9: Historical Information, Confidentiality, Positive Behavior Supports, Respect, Dignity, and Positive Interactions with Members, Consent, Client Rights, Abuse and Neglect, Proactive Strategies, PRC/HRC Behavior Building Plans, Prohibitions, Emergency Measures, Reporting, Sanctions  

Mental Health First Aid teaches adults how to recognize the signs and symptoms that suggest a potential mental health challenge, how to listen non-judgmentally and give reassurance to a person who may be experiencing a mental health challenge, and how to refer a person to the appropriate professional support and services.  When you use the skills you learn in Mental Health First Aid (MHFA), you are the first line of support for a person in need.  You are there to help them feel less distressed and you can be a vital source in helping them seek further assistance.  With an accurate view of mental health challenges, and using a strengths-based holistic perspective, you can help others to help themselves. You can also be an advocate, empower your community, and improve self-care.  As a Mental Health First Aider, you can be the one to make a difference in the life of someone with a mental health challenge.  Your actions can be a first step in someone’s recovery journey.This course is 6 hours and will satisfy the required CEU hours for the Direct Care Worker requirement for the year (6 CEUs).

In order to take the ZOOM PBS class, you must agree that you will: 1. Print the packet prior to the class (you must show trainer the packet on zoom) 2. Take the class on a laptop or tablet (not on your phone) 3.Take the pre-test and post-test online via EMAIL. Positive Behavior Support, frequently referred to as PBS, is a person-centered approach that can improve relationships between members and their caregivers. It’s a set of research-based practices used to reduce challenging behavior while improving quality of life. 

The training model educates DSPs and caregivers on skills, tools, and resources they can use to assist in the behavior change process. This often leads to an improved environment for the individual receiving DDD services.

In this DDD approved course, participants will learn how to identify abuse, neglect, and exploitation and the expectations for mandated reporting.  Target audience: Provider Staff

Arizona Administrative Code r6-6-901, commonly known as Article 9, is an Arizona law. This law relates to how the Divisions of Developmental Disabilities will proactively and positively support people's positive and adaptive behavior. This course includes a clear definition of techniques that are prohibited from use at any time, techniques that require a division approved behavior plan and/or techniques that require no prior approval. Course taught by a certified Article 9 Instructor. Duration - Approximately 3 Hours  This certificate is valid for 3 years. Course Content for Article 9: Historical Information, Confidentiality, Positive Behavior Supports, Respect, Dignity, and Positive Interactions with Members, Consent, Client Rights, Abuse and Neglect, Proactive Strategies, PRC/HRC Behavior Building Plans, Prohibitions, Emergency Measures, Reporting, Sanctions