About this course

This new industry-specific training program is a collection of easy-to-digest pieces of information on all the things you need to know to find success in your role as a HCBS Supervisor or Manager.  AHCCCS and the Division of Developmental Disabilities policies and procedures will be explored, along with advocacy, management, and leadership strategies. Who are these programs for? This program is geared for agency owners, new and seasoned supervisors or managers, administrative assistants, and customer service staff.This is a 12-week series.Cost: $1500 for the entire course including mentorship for 12 calendar months.  Topics Covered: Overview of AHCCCS, ALTCS, DES, DDDCultural Competency Being an AdvocateHow a member qualifies for DDD servicesRights of a memberResponsibilities of members and qualified vendorsRequired DocumentationRequired TrainingsRequired Background ChecksParents as providersPerson-centered planning documents, planning meetings, and orientationsHabilitation and Respite ServicesAttendant Care and Homemaker ServicesDocumentation, policies, guidelines, and limitsElectronic Visit VerificationDDD Systems (FOCUS, authorizations, denials, gaps in services, Wellsky)Incident Reporting, HIPAA Reporting, and Medication ManagementLeadership vs. Management, Time Management, and Support Coordinator Relationships Managing the Team Professional Relationships and Self-CareBenefits:Detailed understanding of DDD policies, procedures, and guidelines for all Home and Community-Based ServicesIncreased ability to be an advocate for membersUnderstanding of how to use DDD systems such as FOCUSBasic leadership and management techniques Participant Guide WorkbookChecklists, worksheets, and templates