All Courses

This new industry-specific training program is a collection of easy-to-digest pieces of information on all the things you need to know to find success in your role as a HCBS Supervisor or Manager.  AHCCCS and the Division of Developmental Disabilities policies and procedures will be explored, along with advocacy, management, and leadership strategies. Who are these programs for? This program is geared for agency owners, new and seasoned supervisors or managers, administrative assistants, and customer service staff.This is a 12-week series.Cost: $1500 for the entire course including mentorship for 12 calendar months.  Topics Covered: Overview of AHCCCS, ALTCS, DES, DDDCultural Competency Being an AdvocateHow a member qualifies for DDD servicesRights of a memberResponsibilities of members and qualified vendorsRequired DocumentationRequired TrainingsRequired Background ChecksParents as providersPerson-centered planning documents, planning meetings, and orientationsHabilitation and Respite ServicesAttendant Care and Homemaker ServicesDocumentation, policies, guidelines, and limitsElectronic Visit VerificationDDD Systems (FOCUS, authorizations, denials, gaps in services, Wellsky)Incident Reporting, HIPAA Reporting, and Medication ManagementLeadership vs. Management, Time Management, and Support Coordinator Relationships Managing the Team Professional Relationships and Self-CareBenefits:Detailed understanding of DDD policies, procedures, and guidelines for all Home and Community-Based ServicesIncreased ability to be an advocate for membersUnderstanding of how to use DDD systems such as FOCUSBasic leadership and management techniques Participant Guide WorkbookChecklists, worksheets, and templates

This new industry-specific training program is a collection of easy-to-digest pieces of information on all the things you need to know to find success in your role as a HCBS Supervisor or Manager.  AHCCCS and the Division of Developmental Disabilities policies and procedures will be explored, along with advocacy, management, and leadership strategies. Who are these programs for? This program is geared for agency owners, new and seasoned supervisors or managers, administrative assistants, and customer service staff. This is a hybrid series- 12 lessons online (self-paced) and two live sessions.Cost: $1500 for the series including mentorship for 12 calendar months.  Topics Covered:  Overview of AHCCCS, ALTCS, DES, DDD Cultural Competency  Being an Advocate How a member qualifies for DDD services Rights of a member Responsibilities of members and qualified vendors Required Documentation Required Trainings Required Background Checks Parents as providers Person-centered planning documents, planning meetings, and orientations Habilitation and Respite Services Attendant Care and Homemaker Services Documentation, policies, guidelines, and limits Electronic Visit Verification DDD Systems (FOCUS, authorizations, denials, gaps in services, Wellsky) Incident Reporting, HIPAA Reporting, and Medication Management Leadership vs. Management, Time Management, and Support Coordinator Relationships  Managing the Team  Professional Relationships and Self-Care Benefits: Detailed understanding of DDD policies, procedures, and guidelines for all Home and Community-Based Services Increased ability to be an advocate for members Understanding of how to use DDD systems such as FOCUS Basic leadership and management techniques  Participant Guide Workbook Checklists, worksheets, and templates  

Upon completion of this course you will be able to understand the origins of HIPAA legislation, define “Personal Health Information” as HIPAA states it, understand what type of information is protected under HIPAA, understand penalties and consequences of failure to follow HIPAA guidelines, and know what you (as a health and human services worker) must do to protect people’s privacy.

This training provides an overview of incident reporting guidelines, requirements, and the importance of documentation. It includes information about the new Incident Report Form from DDD. Participants will learn the basics about incident categories and levels.

Como proveedor de atención, es importante comprender la importancia de mantener la salud de la piel de su miembro para prevenir complicaciones como úlceras por presión, infecciones y otras lesiones cutáneas. En este curso, cubriremos los conceptos básicos de la anatomía de la piel, los factores de riesgo que hacen que una persona tenga un mayor riesgo de lesiones en la piel, así como las estrategias de prevención para mantener la integridad de la piel.

este curso está diseñado para brindarle una comprensión general de la inteligencia emocional y cómo se aplica a la prestación de cuidados. Al final de este curso, usted podrá: definir la inteligencia emocional, explicar por qué la inteligencia emocional es una habilidad importante, describir cómo la inteligencia emocional lo afecta a usted (como cuidador) y a sus clientes, e identificar las formas en que puede trabajar para mejorar sus habilidades de inteligencia emocional.    

Este curso proporciona información sobre el hospicio y la filosofía detrás de él. También cubriremos qué servicios se brindan generalmente, cuidados paliativos, alivio del dolor sin medicamentos, atención al final de la vida y cómo cuidarse a sí mismo como cuidador.

NEW! This course is designed to give you a look at a few of the foundations of the Division of Developmental Disabilities, as well as an overview of each qualifying disability category.   At the end of this session, you will be able to: •             Describe person centered approaches and social role valorization •             Define and identify eligibility for DDD services •             Discriminate between the 4 qualifying disability categories  

 This course provides information about hospice and the philosophy behind it.  We will also cover what services are generally provided, palliative care, non-drug pain relief, end of life care, and how to care of yourself as the caregiver.

This course introduces participants to the four division-eligible developmental disabilities including Autism/Autism spectrum disorder, Epilepsy, Cerebral Palsy, Intellectual Disabilities, and "At Risk" categories. This course meets the Arizona ADH requirements for Intro to the Four Developmental Disabilities.

Arizona Administrative Code r6-6-901, commonly known as Article 9, is an Arizona law. This law relates to how the Divisions of Developmental Disabilities will proactively and positively support people's positive and adaptive behavior. This course includes a clear definition of techniques that are prohibited from use at any time, techniques that require a division approved behavior plan and/or techniques that require no prior approval. Course taught by a certified Article 9 Instructor. Duration - Approximately 3 Hours  This certificate is valid for 3 years. Course Content for Article 9: Historical Information, Confidentiality, Positive Behavior Supports, Respect, Dignity, and Positive Interactions with Members, Consent, Client Rights, Abuse and Neglect, Proactive Strategies, PRC/HRC Behavior Building Plans, Prohibitions, Emergency Measures, Reporting, Sanctions